InnoCaption

iPhone User

*InnoCaption App runs with iOS 5.0.1 or higher version.
*InnoCaption App must always be multitasking for the caption service. (ex. If the iPhone is powered off and on again or if all the multitasking applications are terminated, the user must run the InnoCaption App one time manually for incoming calls to work with the caption service. User can check the multitasking status by clicking the 'Home' button twice.)

Steps to get and start using the InnoCaption Service

  1. Register for InnoCaption service. Your free caption phone number will be sent to your email.
  2. Download and install the free InnoCaption App from the App Store.
  3. Give the new caption phone number to your family/friends/colleagues for incoming calls.
  4. Start to make/receive calls with captioning through the InnoCaption App.

*Confirm your own caption phone number after registering for the InnoCaption service.

1. Run InnoCaption App.

1. Run InnoCaption App.

2. Enter user's original mobile phone number then select the Agree  Button.

2. Enter user's original mobile phone number then select the Agree Button.

3. Click Settings Button.

3. Click Settings Button.

4. Your caption phone number is shown.

4. Your caption phone number is shown.

Making a Call

* When making calls, your caller ID is your caption phone number provided by InnoCaption, and the other party will see your caption phone number (ex. 415-323-1011) instead of your original mobile phone number.

1. Run InnoCaption App.

1. Run InnoCaption App.

2. Enter the number you wish to call then press the call button.

2. Enter the number you wish to call then press the call button.

3. Launch InnoCaption screen manually. (Note your alert style)

3. Launch InnoCaption screen manually. (Note your alert style)

4. Connecting to Communication Assistant.

4. Connecting to Communication Assistant.

5. Call made to other person, now you are receiving captions.

5. Call made to other person, now you are receiving captions.

Receiving a Call

* The other party needs to call your caption phone number provided by InnoCaption (ex. 415-494-4373) instead of your original mobile phone number.

1. You have an incoming call, press the answer button.

1. You have an incoming call, press the answer button.

2. Launch InnoCaption screen manually. (Note your alert style)

2. Launch InnoCaption screen manually. (Note your alert style)

3. Connecting to Communication Assistant.

3. Connecting to Communication Assistant.

4. Start getting captions on the call you just received.

4. Start getting captions on the call you just received.

Voice Mail

* For AT&T devices, user must disable the call waiting function manually for an effective captioned voice mail service. Please follow the instruction below.
* For Verizon and Sprint devices, user must request disabling of call waiting to the network provider for effective use of captioned voice mail service.

1. Click setting icon.

1. Click on the settings icon.

2. Select phone menu.

2. Select phone menu.

3. Select 'Call Waiting'.

3. Select 'Call Waiting'.

4. Call waiting should be 'OFF' for a captioned voice mail service.

4. Call waiting must be set to 'OFF' for the captioned voice mail service.

* When you receive voice mail notification, you can check it with captions through InnoCaption service.

1. Run InnoCaption App.

1. Run InnoCaption App.

2. Press and hold the voice mail button to reach your voice mail.

2. Press and hold the voice mail button to reach your voice mail.

3. Launch InnoCaption screen manually. (Note your alert style)

3. Launch InnoCaption screen manually. (Note your alert style)

4. Connecting to Communication Assistant.

4. Connecting to Communication Assistant.

5. Call made to your voice mail, now you get captions of your voice mail.

5. Call made to your voice mail, now you get captions of your voice mail.

How to change the pop-up window location and style for InnoCaption service?

* User can determine the location of pop-up window. Please follow the instruction below to change your notification style.

1. Click setting icon.

1. Click on the settings icon.

2. Select Notifications.

2. Select Notifications.

3. In Notification Center, select InnoCaption App.

3. In Notification Center, select InnoCaption App.

4. Select preferred Alert Style.

4. Select preferred Alert Style.