Using InnoCaption

Find out how users can enjoy all of the features and ease of InnoCaption from home, at work, in emergencies and where ever you go.

Using InnoCaption

At Home

When you’re at home, talking to friends and family should be as easy as picking up the phone. With InnoCaption, you are able to experience a seamless phone conversation where you can see what is being said in near-real time, whether calling mom or a conference call with your closest friends. It is the most natural phone conversation that deaf and hard of hearing individuals can have on a mobile phone.

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Using InnoCaption

On The Go

When you are out and about in the world, life moves fast. That’s why InnoCaption is simple and easy to use — you simply open the app and get access to all of the features and calling functionality you expect from any mobile phone. You will get accurate captions wherever you are, no matter the time of day. Whether you are dining in a restaurant, working out, visiting a friend, or going for a nice evening out, taking calls is still a necessity.

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Using InnoCaption

At Work

When you are on the job and working, you don’t want to miss any information that can be critical to getting work done. Whether it is in-office, at professional conferences, during job interviews or during work-related calls, InnoCaption offers you fast, easy and accurate captions so you don’t miss a thing.

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Using InnoCaption

For Emergencies

You never know when and where you may face an emergency situation, but InnoCaption is here to assist you if the need ever occurs. When you dial 911 using the InnoCaption app, your call is put ahead of other callers using InnoCaption and automatically routed to a live stenographer for captioning. Your call will be connected to the InnoCaption Emergency Call Center first and then routed to an appropriate Public Service Answering Point (PSAP). The operator will ask for your name, location (street address, city, state) and call back number (InnoCaption number) to provide to the 911 center in case the call is dropped. If you have any questions about how we handle 911 calls, please reach out to us at regulatory@innocaption.com

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App Features

Dual Caption Modes

You can select captioning from either live stenographers or best-in-class automated speech recognition software. Switch between the two modes before or during a call.

Language Support

We support English captioning through live stenographers and ASR. Spanish captioning is also available on ASR mode and support for more languages will be coming soon!

Personal Number

After registering an account, you will receive a personal InnoCaption number that can be used for inbound and outbound captioned calls. No need to call into a relay center.

Spam Call Filter

Built-in spam call filter automatically blocks high risk spam calls to your InnoCaption number and provides warnings for medium to low risk calls.

DeskView

See the captions on your phone mirrored on a desktop computer by accessing our web streaming portal. Great if you prefer to see captions on a larger screen or for dialing into video conference calls. Click here to learn more.

Forward Call Audio

View captions on your cell phone while forwarding the call audio to another device, such as your home or office landline phone.

Caller ID

You can select your own cell phone number for outbound Caller ID so that people will know you are calling when you make outbound calls through InnoCaption. You can also block your number from being shown.

Call Forwarding

If you need all of your phone calls captioned, set up call forwarding with your wireless provider to have calls to your existing phone forwarded to your InnoCaption number. This means you don’t need to give out any new phone numbers to your contacts.

Save Call Transcripts

Review the transcript for every call you make or receive after hanging up. You can easily lock important transcripts, email them to yourself or permanently delete them, all from the app. Note that transcripts only show what was said by the other party on the line.

Captioned Voicemail

Not able to answer a call? No problem! With InnoCaption, you will have access to your own voicemail box. Save or delete your voicemail messages by using the built-in keypad.