Calling 911

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calling 911

Providing our user community with accessible emergency calling is an important part of the InnoCaption service. Any 911 call you make is prioritized ahead of all other calls and you are automatically connected to one of our highly trained stenographers to provide live captioning for the call, unless you proactively choose to switch to automated speech recognition captions.

When you dial 911 on the InnoCaption app, your call will be sent directly to your local 911 center based on your mobile device’s coordinates. While connecting the emergency call, InnoCaption will send through your name, callback number, and location based on your mobile device coordinates. Please keep in mind, you may still be asked by the 911 operator for this information.

*911 Calling Advisory: Calling 911 from a landline remains the most reliable method of reaching emergency response personnel.

 

Please remember, the time to test out the InnoCaption app for the first time is NOT when you need to call 911. Be sure everything works ahead of time. If you have any problems at all, contact our customer support team by emailing support@innocaption.com.

If you have any inquiries as to how we handle 911 Calls please reach out to our regulatory team at regulatory@innocaption.com

What you need for 911 calling:

Data Network Connection: When dialing a 911 call, your phone must be connected to a data network (LTE/5G cellular data network or WiFi). If there is no cellular data signal or WiFi connection, please move to find a better signal location or call 911 from a landline telephone or use the standard cell phone dialer.

Location Services: Your mobile device’s Location Services setting must be enabled. Otherwise, the app will not work. You can test your connectivity to 911 services by dialing 9999 from your InnoCaption app.