In today’s world, we’re often skeptical when something is offered for free—after all, we’re used to the idea that nothing truly comes without a cost. So, when we say the InnoCaption app is free, you might wonder if there’s a catch. But rest assured, there is no cost to you as the user. You can thank the Americans with Disabilities Act (ADA) for that. In fact, it’s actually illegal to charge for telecommunications relay services in the United States.
So, how are we able to provide our service for free? Let’s break it down.
InnoCaption is a mobile app designed to make phone calls easy and accessible for people with hearing loss or speech disabilities. We provide fast, accurate captions that let users read what the other person on the call is saying in real time as well as text-to-speech for those who prefer typing to communicate.
Our service is regulated by the Federal Communications Commission (FCC) and funded by the Telecommunications Relay Service (TRS) fund. This ensures that eligible users across the United States can use InnoCaption without worrying about subscription fees, hidden charges, or any other costs.
As an FCC-certified provider of IP CTS and IP Relay services, we are required by law to collect your name, date of birth, home address, and the last four digits of your Social Security number during the registration process. This information helps us verify your identity.
We understand the importance of privacy and take great care to protect your personal information. We never sell your registration info, and we don’t share it outside of what’s required to verify your identity and provide the service. This requirement exists to prevent misuse of vital accessibility services like InnoCaption and to make sure it continues to be available at no cost to our users.
For more information about Telecommunications Relay Services, visit the FCC website at https://www.fcc.gov/trs.
What is the cost of InnoCaption?
InnoCaption is completely free for eligible users with hearing loss or a speech disability in the United States, with no limit on the number of calls you can make or how long those calls can last. There are no subscription fees, hidden charges, or per-call costs. The service is funded by the FCC's Telecommunications Relay Service (TRS) fund, established under the Americans with Disabilities Act to ensure equal telephone access at no cost to users.
Is InnoCaption legitimate? Is it safe?
Yes. InnoCaption is an FCC-certified provider of IP CTS and IP Relay services, which means we operate under federal oversight and adhere to strict privacy requirements.
Where can I read reviews about InnoCaption?
You can find thousands of reviews on the App Store and Play Store.
Minah Han is a marketing professional dedicated to advancing accessible communication solutions for the deaf and hard of hearing community. At InnoCaption, she leverages her expertise in digital marketing and storytelling to amplify the voices of individuals who rely on innovative technologies for everyday conversations. Minah is passionate about bridging the gap between technology and accessibility, helping to drive awareness and education around captioned calling solutions.
InnoCaption provides real-time captioning technology making phone calls easy and accessible for the deaf and hard of hearing community. Offered at no cost to individuals with hearing loss because we are certified by the FCC. InnoCaption is the only mobile app that offers real-time captioning of phone calls through live stenographers and automated speech recognition software. The choice is yours.
